1. Who you're buying from
Forkin is a product operated by Eutopix Labs Prosta Spółka Akcyjna (P.S.A.), KRS 0001237465, NIP 7011310736, REGON 544584646, with registered office at ul. Hoża 86/410, 00-682 Warszawa, Poland.
Web subscriptions to Forkin are sold through Paddle.com Market Ltd (United Kingdom) as Merchant of Record. Paddle issues the invoice, collects VAT/GST in your country, and processes refunds on Eutopix Labs' behalf. Mobile subscriptions (iOS / Android) are sold through Apple and Google under their own billing terms — those refunds follow App Store / Play Store policy and are not covered by this page.
2. 14-day cooling-off period (EU consumers)
If you live in the European Union, the European Economic Area, or the United Kingdom and you are a consumer (not buying for a business), you have the right under the EU Consumer Rights Directive (2011/83/EU) to withdraw from your subscription within 14 calendar days from the day the contract was concluded, without giving any reason and without penalty.
To exercise this right, send an unambiguous statement that you want to withdraw to support@forkin.io within those 14 days. You can use the email subject "Refund request — 14-day withdrawal" to speed up routing. A model form is available on request.
Important consent at checkout: when you start using a paid Forkin feature within the 14-day window (for example: a Pro-only AR meal scan, a recall alert acted on, an AI scan beyond the Essential daily cap), you are giving express consent for performance of the contract to begin during the cooling-off period. Where the service has been fully performed at your request during that window, the withdrawal right ends. For services partially performed, we refund pro-rata for the days you did not use the paid features.
3. Refunds outside the 14-day window
We process refunds outside the statutory 14-day window in good faith for the following situations:
- Accidental purchase or duplicate charge — full refund.
- Service unavailable for an extended period (we define "extended" as more than 48 consecutive hours of paid features being non-functional) — pro-rata refund for the affected period.
- Charge after cancellation due to a billing-system delay — full refund of the post-cancellation charge.
- First annual renewal of a subscription you forgot to cancel — full refund if requested within 30 days of the renewal charge, provided no Pro-only features were used in that window.
4. Cancelling a subscription
You can cancel a web subscription at any time from the Paddle customer portal — the link is included in every receipt email Paddle sends you — or by emailing support@forkin.io with your subscription email and order number.
Cancellation takes effect at the end of the current billing cycle. You keep access to the paid features until that date. We do not automatically refund the unused portion of an already-paid cycle — that is governed by the 14-day rule above for new subscriptions, and by the good-faith situations listed above for renewals.
Mobile subscriptions (iOS / Android) must be cancelled in your App Store / Play Store account. We cannot cancel those for you because the contract is between you and the store.
5. How a refund is processed
Refunds are returned to the original payment method used for the purchase. Paddle handles the actual transfer; bank-side timing is outside our control.
- Card payments — usually visible on your statement within 5 to 10 business days.
- PayPal — usually within 24 hours.
- Bank transfer / SEPA — up to 14 business days depending on your bank.
- Apple Pay / Google Pay — same window as the underlying card or account.
6. Mission-tier subscriptions (Supporter / Champion)
Supporter and Champion mission tiers include the same 14-day right of withdrawal as standard subscriptions. Note that the donation portion of a mission-tier payment is treated as part of the subscription fee for the purposes of refunds — when a refund is granted, the entire payment is returned, including the portion that would otherwise have been allocated to the partner non-profit pool.
Donations already disbursed to partner non-profits at the time of the refund request cannot be clawed back from the partner. In practice this means: if you request a refund within the same quarter as your payment, the full amount is returned; if you request after the quarterly pool has been disbursed (typically end of March / June / September / December), the donation portion has already left our control and only the subscription portion is refundable.
7. Chargebacks
If you don't recognise a Forkin charge on your statement, please contact support@forkin.io before initiating a chargeback with your bank. We can usually identify the charge and resolve the issue faster than a chargeback dispute.
Chargebacks that turn out to be unwarranted (e.g. you forgot you subscribed) can result in suspension of the Forkin account, because Paddle and our payment partners treat repeated chargebacks as fraud risk. We will always work with you to find a resolution first.
8. How to request a refund
Email support@forkin.io with:
- Your account email (the one on the receipt).
- The order number from your Paddle receipt (starts with txn_...).
- A short reason for the request — required by law in some jurisdictions, helpful for us to improve the product everywhere else.
9. Disputes and out-of-court resolution
If we cannot resolve a refund dispute by email, EU consumers have the right to use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
Polish consumers can also turn to the Inspekcja Handlowa (Trade Inspection Authority) at uokik.gov.pl for free out-of-court mediation.
Nothing on this page limits the statutory rights you have under the consumer-protection law of your country of residence. If the law of your country grants you a more favourable refund or withdrawal right than what is set out here, that more favourable right applies.
10. Contact
Refund requests and questions: support@forkin.io
Billing operator (Merchant of Record): Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom. Help: paddle.net.
Service operator (Data Controller for your account): Eutopix Labs P.S.A., ul. Hoża 86/410, 00-682 Warszawa, Poland. Contact: hello@forkin.io.